Santo Domingo.- Altice Dominicana reported this Thursday that it continues to work to definitively resolve the intermittency that has affected some of its mobile services, a situation that has caused inconvenience among its customers.
The company explained that, from the moment the failure was detected, it activated its technical protocols and deployed specialized teams to address the incident. Likewise, it indicated that the work is being carried out in conjunction with specialists from the manufacturer of the infrastructure involved.
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In a statement, the company noted that the goal is to stabilize the performance of mobile services in the shortest time possible and return operations to normal. “Our technical teams, together with specialists from the manufacturer of the infrastructure involved, are working around the clock to stabilize the performance of our mobile services,” it stated.
Altice also apologized to users for the inconvenience caused and assured that, at this moment, its main commitment is to concentrate all its efforts on fully restoring the affected mobile services as soon as possible.
