Spanish
Santo Domingo. – The ProUsuario application, developed by the Superintendency of Banks (SB), surpassed 500,000 registered users, consolidating itself as one of the main digital tools for guidance and protection for users of the Dominican financial system.
With a total of 503,200 registered users, the platform that allows remote access to the Office of Services and User Protection (ProUsuario), continues to expand its reach and democratize access to key financial information, regardless of the citizen's geographic location.
Launched in October 2021, the application has served as a bridge between the population and the banking supervisory body. According to data provided by the SB, 27% of the claims managed through the app come from users outside Greater Santo Domingo, while 6% correspond to residents of the Deep South and the Northwest Line, evidencing its impact in areas traditionally more distant from administrative centers.
Statistics also reveal that 48% of interactions between citizens and the Superintendency are carried out through the application and other digital means, confirming the growing preference for virtual channels over face-to-face attention. You can also read: Banks have returned RD$46.7 million after claims in ProUsuario | De Último Minuto | Dominican Republic News Among the most used functionalities are the consultation of credit history, the verification of inactive or abandoned accounts and the possibility of checking if there are deposits in entities in the process of liquidation or dissolution. In addition, users can compare their level of indebtedness with similar financial profiles and request exclusion from promotional call lists of financial institutions. The app also integrates the "Banking Map", a tool that facilitates the location of branches, ATMs and sub-agents throughout the national territory.“This represents a significant step forward in protecting the rights of users of the financial system. Seeing how many people rely on the application encourages us to continue innovating,” said Natalia Sánchez, director of ProUsuario.
