Spanish
"On behalf of all ACI, we congratulate you on this achievement and applaud your dedication to improving the customer experience," said Raquel Carvalho, Assistant Manager, Customer Engagement and Administration at ACI.
Likewise, the airport obtained 4 stars from Skytrax, a quality approval seal awarded to airports that offer high-level facilities and services verified through audit visits, where everything from its infrastructure, processing services, ambiance, and level of experiences that passengers go through are validated. In the case of Punta Cana Airport, an exhaustive 3-day audit was carried out, where the functional facilities and services provided by the airport for its passengers and visitors were put to the test, as well as the ambiance and type of experiences enjoyed through its facilities.
Among the outstanding improvements is the renovation of the interior and expansion of the check-in area, exceeding the standard compared to other airports, improvements in seating accommodations, facilities for families, improvements in infrastructure and commercial and gastronomic offerings, and the systems implemented for the agile processing of passengers. "These achievements reaffirm our commitment to continue innovating and perfecting every aspect of the airport experience, always putting the passenger at the center of our actions," said Giovanni Rainieri, Airside Operations Director of the airport. With these recognitions, PUJ continues to position itself among the most outstanding airports in Latin America and the Caribbean, aligned with the best international practices and focused on offering a safe, efficient, and memorable travel experience.About the ICA
The Airports Council International (ACI), a non-profit organization founded in 1991 through the merger of several associations, is currently the main professional organization that aims to unify all airport teams in the world. It is headquartered in Montreal, Canada.About Skytrax
Skytrax is a British company specializing in evaluating and certifying the quality of airlines and airports worldwide. It is recognized for its international rankings and awards, as well as its star rating system (from 1 to 5), which measures aspects such as service, comfort, cleanliness, and passenger experience. Its studies and surveys serve as a global reference for travelers and as a tool for improvement for the airline industry.About Punta Cana Airport (PUJ)
Inaugurated in 1983, it is the first private aerodrome for international commercial use in the world, handling 68% of air traffic in the Dominican Republic. Also, it has the greatest connectivity in the Caribbean, linking 75 cities and 34 countries through 58 airlines, and it is the first airport in the country to obtain the record of 9 million passengers in transit. The Punta Cana Airport has 33 boarding gates, 38 aircraft parking positions, and 7 VIP lounges. It has its own Recycling and Incineration Center, where 60% percent of the waste it generates is recycled. It has been awarded for eight consecutive years with the Airport Service Quality (ASQ) award, granted by the Airports Council International (ACI), as "Best Airport by Size and Region" in the category of 5 to 15 million passengers per year in the Caribbean and Latin America, placing it among the best airports in the world, based on the experience of travelers.
